Third Party Delivery Partnership Selection Management and Performance Monitoring Policy


Next review
Fri, 14 May 2021

This policy and procedure stipulates the risk management and quality assurance processes that must be applied to all the College’s Third Party Delivery partners.

Approved on: 10 Apr 2017
Review cycle: 3 Years
Owned by

Academic Standards and Risk Committee

Approved by

Academic Board

Policy Contact: 
Academic Standards and Risk Committee Minute Secretary

This policy and procedures have been developed to ensure that organisations partnering with the College in the delivery of educational programs meet the same regulatory, compliance and quality standards as the College. The Policy also ensures that the College is compliant with the requirements of the Higher Education Standards Framework.


This policy and procedure stipulates the risk management and quality assurance processes that must be applied to all the College’s Third Party Delivery partners.


This policy applies to organisations that desire to introduce a teaching partnership with the College. or wish to renew such a teaching partnership.



The Strategic Plan of the College encourages the establishment of strategic partnerships through which the ministry and educational programs of the College might be enriched and through which students might be provided with opportunity for greater empowerment.

This policy applies to:

  • All students enrolled in an accredited course of study at the College, regardless of how it is delivered and who delivers it.
  • All staff employed to teach students enrolled in an accredited course of study at the College regardless of whether employed by the College or a Third Party delivery partner.
  • All Third Party Providers, whether delivering one or more units of study or a course of study.
  • All accredited units of study, whether a Higher Education unit accredited by TEQSA or a VET unit accredited by ASQA or VRQA.

Entering a Partnership Agreement

When a third party delivery partnership is being considered the Principal, Chief Operating Officer, Dean of Faculty and the Dean of Academic Administration should be consulted in the initial stages of the negotiations.

A record of these consultations in the form of minutes of meetings or exchanges of emails should be filed.

The College will draft a Memorandum of Understanding following the pro-forma and submit it to the Learning Teaching and Research Committee

Any organisation which lodges with the College an application to enter into a Third Party delivery partnership with the College shall not undertake any marketing or promotional activities which include the name and/or logo of the College until authorised to do so by the College in writing.

Renewing a Partnership Agreement

Organisations that are already in a Third Party delivery partnership with the College must renew their partnership every year.

Memorandum of Understanding

The nominated officer shall be responsible for preparing a draft Memorandum of Understanding for review by the Academic Board. The terms of the MOU for course delivery with a Third Party Delivery Partner shall support the College’s mission and the achievement of the goals of its Strategic Plan. All erasures, additions and amendments to the draft Memorandum of Understanding shall be undertaken by the Chief Operations Officer and approved by the Academic Board.

The Memorandum of Understanding may include, but is not limited to, the following details:

  • Parties to the Memorandum of Understanding;
  • Study Programs Offered;
  • The responsibilities of the partnering organisation, including:
    • Statements relating to the standards for Higher Education Providers or Registered Training Organisations;
    • Adherence to the College policies and procedures;
    • Insurance coverage;
    • Use of the organisation’s logo;
  • Responsibilities of the College including:
    • Provision of training and assessment tools;
    • Training and support in the use of the College’s curriculum and learning management software;
    • Access to the Resource Centre (Library) facility and resources;
  • Tuition fees, cost sharing arrangements and tuition fee collection arrangements including HELP eligibility;
  • Access for inspection or facilities, supervision of lecturers and markers, training, and moderation and quality assurance activities;
  • Arrangements for student and partnership feedback;
  • Partnership exit strategies that enable the College to meet its obligations to students.

Quality Assurance

  • All accredited units of study delivered by Third Party Providers shall be of an equal academic standard and shall lead to learning outcomes equivalent to accredited units and courses provided by the College.
  • The College will monitor the quality of delivery and academic standards of the accredited units of study delivered by the Third Party Providers through:
    • Assessment moderation as outlined in the Assessment Moderation policy;
    • Distribution of Unit Development and Improvement surveys and Student Satisfaction Surveys as outlined in the Survey Procedure; and
    • Academic Standards and Risk Committee meetings, wherein the results of the above measures will be discussed.


The College shall be ultimately responsible for compliance with the relevant legislation and standards, the quality of its accredited units and courses, and student experience.

The College shall be responsible for providing the organisation with the procedures to be followed with respect to:

  • application process;
  • grounds for acceptance for study in the unit or the course;
  • course or unit prerequisites;
  • enrolment process;
  • quality assurance;
  • moderation;
  • student evaluation;
  • partnership evaluation;
  • credit recognition;
  • marking; and
  • results notification.

Application and Enrolment

The academic and non academic entry requirements specified by the College shall be met by all students enrolling with a partnering organisation. The College has the right to accept or reject students according to their admissions policy.

All students intending to enrol in an accredited unit of study at the College, regardless of where it is delivered, shall apply directly to the College and be subject to all rules surrounding the College’s Applications, including closing dates and late enrolment fees. Students shall complete the College’s enrolment procedure via online enrolment and pay any tuition fees direct to the College.

Cost and Financial Arrangements

Students pay all tuition directly to the College. Once the census date for the unit has passed the College will reimburse the partner organisation for the appropriate tuition fees, which shall be stipulated in the MOU.

Generally, the proportion of tuition fees which is shared with a partnering organisation shall not exceed 50%, except with the prior approval of the Finance Committee of the College Board.

The Third Party Provider

  • Third Party Providers shall adhere to all the College’s policies and procedures and
  • Copies of all advertising shall be provided to the College and approved in writing by the College prior to publication. This process may take up to four weeks as changes may need to be made.


Regardless of where students are taught, or by what mode they are taught, all students enrolled in an accredited unit of study at the College:

  • Shall be required to adhere to all the College’s policies and procedures;
  • Have the right to receive quality training;
  • Have the right to make a complaint or appeal, according to the College’s grievance policies and procedures; and
  • Have the right to receive quality student support, as is required for all the College’s students as outlined in the College’s Code of Practice. Such services shall include, but not be limited to pastoral care support, academic and career advice, advice and assistance with information technology facilities, and student learning assistance.


Regardless of whether employed by the College or a Third Party Provider, all staff:

  • Shall be appropriately qualified and experienced according to the regulations of the appropriate governing body;
  • Shall be selected and approved to teach by the College on the basis of the Guidelines for the Approval of Academics in Charge;
  • Shall be required to adhere to all the College’s policies and procedures;
  • Shall be required to use the College’s teaching resources, where appropriate, including but not limited to Unit Guide Basic Online Outline Tool (UGBOOT) and Moodle; and
  • Shall be provided with appropriate orientation and induction into the College’s policies, procedures and required teaching resources.

The College shall reserve the right to remove from teaching duties, any teacher who is found, in the course of the evaluation, to be not performing his/her teaching responsibilities at the required level of competence.