Critical Incident Policy



The purpose of the policy is to detail what actions the College will take in case of a Critical Incident whether it is in Australia or overseas.

Approved on: 30 Apr 2019
Amended on: 21 May 2019
Review cycle: 1 Year
Owned by

College Board

Approved by

College Board

Policy Contact: 
Executive Principal

Critical Incidents must be planned for in light of the College delivering courses to international students (overseas onshore students) and delivering courses in, or requiring travel through, locations overseas that are not politically stable.


The purpose of the policy is to detail what actions the College will take in case of a Critical Incident whether it is in Australia or overseas.


This applies to all staff and all courses no matter where and how they are delivered.


The College will ensure a systematic approach is in place in the event of a critical incident and expects that all College staff should take the appropriate action.

The College will provide to staff information and training on action to take in the event of an emerging risk or actual critical incident and the requirement to report any international (overseas onshore) student missing from the College for 5 working days (no contact with any staff or other students).

The College will provide information to international onshore students on how to report critical incidents during orientation.

Priority will be given to responding to and managing any Critical Incident. 
During a Critical Incident the CIMT will liaise with relevant staff as necessary and communicate to the staff and students of the College.

Liaison with media shall be managed by the CIMT.
At the conclusion of the Critical Incident the CIMT will:

  1. review its performance in planning, implementing and managing the response to each Critical Incident consistent with this policy; and
  2. make any needed or desirable adjustments or improvements to the Critical Incident  policy in light of the review processes

Where a Critical Incident occurs overseas the College will follow the safety or security protocols of the partner(s) in the overseas location. To minimise risks for overseas delivery the College will:

  • Ensure all off-shore residential intensives will be accommodated within gated and guarded facilities.
  • Prior to an off-shore intensive:
    • consult with the appropriate on-the-ground partners to seek their advice regarding the current state of security in the country/neighbourhood where the intensive venue is located.
    • check the current travel advise being offered by DFAT & the FCO
    • determine because of the information gathered as to whether or not to proceed with the intensive. This decision will be reviewed no later than one week prior to the commencement of any off-shore intensive.
  • Not proceed or continue with any off-shore intensive in the event of either:
    • DFAT or FCO issuing a notice advising against all travel in the region where the intensive is located; or
    • The College’s on-shore partner advises that the intensive should not go ahead for security reasons.
  • Maintain appropriate travel insurance to cover students and staff