Critical Incident Policy



The purpose of the policy is to detail what actions the College will take in case of a Critical Incident.

Approved on: 18 Feb 2016
Review cycle: 1 Year
Owned by

College Board

Approved by

College Board

Policy Contact: 
Executive Principal

Critical Incident means the term used to refer to a particular incident, episode or crisis that may result in a ‘high’ level of risk, directly or indirectly to the core operations of the College that is outside the protocols of the College's disaster recovery plan. For consistency, the term Critical Incident is preferred to crisis, emergency or other similar expressions. Critical Incidents are the highest level of incident which may affect the operations of the College.

Critical Incidents are distinguished from Significant or Routine incidents in that Critical Incidents require special purpose management.

Critical Incidents can be further distinguished from Significant and Routine incidents in that a Critical Incident:

  • may bring the College into disrepute
  • is likely to bring negative media coverage to the College
  • may incur a significant cost to rectify the situation promptly; and/or
  • may result in critical injuries or death to staff, students or members of the public.

Critical Incidents may include:

  • Direct Critical Incidents, such as:

    • loss of facilities whilst students or staff are present due to fire, earthquake, storm, etc
    • a pandemic outbreak where students or staff are located


  • Indirect Critical Incidents to individuals, such as:

    • serious accident or injury
    • acts of self-harm
    • serious sexual assault
    • serious assault, robbery, and armed hold-up
    • event or threat that causes extreme stress, fear or injury; and/or
    • kidnapping or attempted kidnapping.

Critical Incident Management Team (CIMT) - This team is responsible for the management of the response to the Critical Incident and will consist of the Chair of the Governing Board, the Executive Principal and the General Manager


Critical Incidents must be planned for in light of the College delivering courses in, or requiring travel through, locations overseas that are not politically stable


The purpose of the policy is to detail what actions the College will take in case of a Critical Incident.


This applies to all staff and all courses no matter where and how they are delivered.


Priority will be given to responding to and managing any Critical Incident. 
During a Critical Incident the CIMT will liaise with relevant staff as necessary and communicate to the staff and students of the College.
At the conclusion of the Critical Incident the CIMT will:

  1. review its performance in planning, implementing and managing the response to each Critical Incident consistent with this policy; and
  2. make any needed or desirable adjustments or improvements to the Critical Incident  policy in light of the review processes

Where a Critical Incident occurs overseas the College will follow the safety or security protocols of the partner(s) in the overseas location .