Course Assurance Policy

Status


Approved

This policy mandates the provision of a course assurance scheme. Furthermore, it mandates timely communication with effected learners and students about their options including third party arrangements.

Public
visibility
Approved on: 09 Apr 2015
Review cycle: 1 Year
Owned by

Operations

Approved by

Chief Operations Officer

Category: 
Policy Contact: 
Chief Operations Officer
Background: 

The Standards for Registered Training Organisations (RTOs) 2015 include clause 4 of standard 5 requiring that “Where there are any changes to agreed services, the RTO advises the learner as soon as practicable, including in relation to any new third party arrangements or a change in ownership or changes to existing third party arrangements”.

The Higher Education Support Act 2003 (HESA) requires a tuition assurance scheme for Australian citizens or holders of an Australian permanent humanitarian visa.

Purpose: 

This policy mandates the provision of a course assurance scheme. Furthermore, it mandates timely communication with effected learners and students about their options including third party arrangements.

Scope: 

This policy applies to all Higher Ed and VET courses the College offers.

Statement: 

​The College shall ensure that it meets all legislative requirements by providing a course assurance scheme.
The College shall advise students /learners as soon as practicable when a decision has been made to cease providing a course of study/training package in which they are enrolled.
 
The College shall advise students /learners as soon as practicable any new third party arrangements or a change in ownership or changes to existing third party arrangements.
 
The College shall ensure effected students/learners have the option of either:

  • A place in a similar course of study with a second provider with an exemption on fees for any replacement units (“Course Assurance Option”)
  • A refund of fees received for units commenced, but not completed due to the College ceasing to provide a course of study (“Student Contribution/Tuition Fee Repayment Option”)

 
Students/learners will be advised that if they enrol with a provider other than the second provider offered under the course assurance scheme there is no obligation for this provider to offer full credit transfer or to offer replacement units free of charge.