Refund Policy

Status


Last reviewed
Tue, 25 October 2016

To establish a policy that is reasonable in ensuring that Higher Education students are not penalised unfairly in scenarious relating to their withdrawal from study.

Public
visibility
Approved on: 14 Nov 2016
Amended on: 25 Oct 2016
Review cycle: 5 Years
Owned by

Operations

Approved by

College Board

Category: 
Policy Contact: 
Chief Operations Officer
Background: 

This policy is written to comply with the Higher Education Support Act 2003

Purpose: 

To establish a policy that is reasonable in ensuring that Higher Education students are not penalised unfairly in scenarious relating to their withdrawal from study.

Scope: 

This refund policy applies to all Higher Education courses delivered by Eastern College Australia to domestic students.

Statement: 
  • All FEE-HELP and HECS-HELP students should familiarise themselves with the FEE-HELP and HECS-HELP refund policy outlined on the studyassist website.
  • The refund process is activated by withdrawal from a unit, which has been notified to the College on a submitted Unit Withdrawal Form or Course Withdrawal or Course Deferral Form.
  • Please note that a student may not withdraw from a unit after the last day of delivery.
  • Students who withdraw after the final day of enrolment but prior to the commencement of the unit or after commencement of the unit but on or before the census date (detailed on the timetable and the Unit Guide) are required to pay a penalty fee.
  • There is only one cut-off date for refunds, which is the census date relevant to the units in which they are enrolled. Each unit of study has a census date which is published on the college timetable and on the Unit Guide.

Withdrawal before commencement of course or unit

A student who has paid tuition fees for a course or unit and does not commence that course or unit will receive a full refund of the tuition fees paid for that course or unit. The student will be invoiced for any relevant penalty fee.

Withdrawal after commencement of course or unit, on or before the census date

If a student withdraws from a unit or units on or prior to the advertised census date, the full amount of tuition fees paid in advance will be refunded. Students paying by FEE-HELP or HECS-HELP will not have this tuition fee added to their FEE-HELP or HECS-HELP student loan.

Withdrawal after commencement of course or unit after the census date

If a student withdraws from a unit or units after the census date, and no special circumstances apply, the student will not receive a refund of any tuition fees paid for the unit or units and any FEE-HELP or HECS-HELP debt which the student has incurred will not be re-credited. If special circumstances do apply, the FEE-HELP or HECS-HELP debt will be re-credited and any tuition fees paid in advance to Eastern College Australia will be refunded according to the review policy. Special circumstances are circumstances that:

  • Are beyond the student's control
  • Did not make their full impact until on or after the census date of the unit of study
  • Made it impracticable for the student to complete their unit of study requirements

Provider Default

If Eastern College Australia is for any reason unable to complete the delivery of training/education for which a student has paid fees, the full fees paid for the training/education that has not been delivered will be refunded within 14 days of the cessation of the delivery of that training/education.
Any fees paid for a course or unit that is not delivered (e.g. because of insufficient enrolments) will be fully refunded.

Refund Policy for Audit Study

There is no refund available for audit study once classes have commenced.