Support for Students Policy

Status


Next review
Thu, 18 February 2027

Eastern College Australia (Eastern) is committed to ensuring all its students enjoy a culture of support and are provided with the assistance and resources required to help them to be successful in their studies. 

Public
visibility
Approved on: 18 Feb 2025
Review cycle: 2 Years
Owned by

Academic Standards and Risk Committee

Approved by

Academic Board

Category: 
Policy Contact: 
Academic Standards and Risk Committee Secretary
Background: 

Currently, the Student Progress Policy [1] describes how Eastern will identify students who are at risk of not successfully completing their units of study and the support available to students to assist them with successfully completing their units of study, including Eastern’s processes for ensuring that students are aware of these support options.
This policy is published in accordance with Eastern’s obligations under the Higher Education Support Act 2003 (Cth), and should be  read in conjunction with other relevant Eastern policies, including: 

  1. the previously referenced Student Progress Policy [1],
  2. Library Assistance Policy [2]
  3. Privacy Policy [3]
  4. Sexual Assault and Sexual Harassment Policy [4]
  5. Special Arrangements Policy [5]
  6. Student Academic Responsibilities [6]
  7. Student Admissions, Leave, Deferral and Course Withdrawal Policy [7]
  8. Students with Disabilities Policy [8]
    Purpose: 

    Eastern College Australia (Eastern) is committed to ensuring all its students enjoy a culture of support and are provided with the assistance and resources required to help them to be successful in their studies. 

    Scope: 

    This policy applies to all Higher Education students and staff.

    Statement: 

    Eastern will ensure that support is available to students to assist them with successfully completing their units and that students are made aware of these support services throughout their study. 
     
    Support Services Available to Students
    Eastern offers either directly or throughthird-partiesnumerous support options for students to assist in successful completion of their units of study. These services are detailed on the College website at https://www.eastern.edu.au/life-at-eastern/student-support/ [9], and include:

    • Academic Support
    • Personal Support
    • IT Support
    • Administrative Support
    • SASH supports for Sexual Assault and Sexual Harassment
    • Advocacy, Complaints and Grievance supports

    Eastern will publish this Support for Students Policy as well as more information regarding support for students on its website, any other internal sites as deemed appropriate, and make them known through student orientation processes.  

    Students At Risk of Not Successfully Completing their course
    Eastern will undertake processes and actions as described in the Student Progress Policy [1] to identify students who are at risk of not successfully completing their course of study and will communicate with students identified as at risk, to ensure they are aware of support services available to assist them.