Deferring, suspending or cancelling an overseas student’s enrolment

A. Deferment of Study (Student initiated)

1. An overseas student may only defer their studies for compassionate or compelling reasons such as:
   • serious illness or injury with a medical certificate stating that they were unable to attend classes;
   • bereavement of close family members such as parents or grandparents;
   • major political upheaval or natural disaster in their home country requiring emergency travel when this has impacted on their study;
   • a traumatic experience which could include involvement in or witnessing a serious accident, witnessing or being the victim of a serious crime (supported by a police or psychologist’s report);
   • the College’s inability to offer a prerequisite unit;
   • unavailability of units
   • inability to begin studying on the course commencement date because of a delay in receiving a student visa.
2. The Student must notify the College by completing the required form and provide evidence of the compassionate or compelling reasons why deferment should be granted.
3. The College will:
   1. inform the student that deferring their enrolment may affect their student visa and the student should contact the Department of Home Affairs on the potential impact on their visa if the enrolment is deferred; and
   2. request the Registrar to approve or deny the request for deferral.
4. If the request for deferment of study is approved, the College will:​
   1. notify the student in writing within five working days; and
   2. the Department of Education (via PRISMS) (as required under section 19 of the ESOS Act) that the student’s enrolment is deferred.
   3. the College should ensure the student visa holder has a valid CoE in PRISMS with a start date that reflects the student’s intended date of return to studies.  There is no maximum period for a deferral under compassionate or compelling reasons. 
5. If the request for derferement is denied the College will:
   1. notify the student in writing, within five working days, of the reason for the decision and that the student has 20 working days to appeal the decision through the College's Grievance and Complaints Policy for Overseas Students.
   2. If the student chooses to access the College's Grievance and Complaints process, the student’s enrolment will be maintained until the internal appeal process is completed.
   3. notify the Department of Education (via PRISMS) of any change to the student’s enrolment status only after the internal appeals process is completed.

B. Suspension or Cancellation of Study (Provider initiated)

1. The College will inform the student in writing of any decision leading to suspension or cancellation of enrolment.
2. The student will be informed that they have 20 working days to access the College's Grievance and Complaints process.
3. The following are possible (but not the only) grounds for the suspension or cancellation of enrolment:

• Academic misconduct. The College may exclude a student from class studies on the grounds of a breach of academic integrity by the student. Please refer to College's Academic Integrity Policy.
• General misconduct. Please refer to the College’s Student Academic Responsibilities statement.
• Unsatisfactory course progress. Please refer to College's Student Progress Policy.
• Non-payment of fees by the due date. Please refer to the College's refund policies - Refund Policy (Higher Education) and Refund Policy - VET
• Non-commencement of studies - where the student does not commence studies in a program when they are due to commence and they have not notified the College in writing; or where the student requested deferment, but there were no compassionate or compelling reasons for granting a deferment.
• When a student who has not completed their program does not return to studies after a break and has not notified the College of any reason. In this case, by not re-enrolling the student has ‘inactively’ advised that they will not be continuing their studies. The student will be notified by email of the intention to cancel enrolment. If no response is received within five (5) working days of the email notification to the student, the College will notify the Department of Education (via PRISMS) of the student’s intention to cease studies by cancelling the student’s Confirmation of Enrolment. 
• The College may come to consider a student to be non-genuine through a breach of course progress or attendance requirements. Indicators of this circumstance include but are not limited to:
  • A student who demonstrates erratic course progress as a result of their failure to maintain regular class attendance, such that attendance falls below 80% or as required by the course, shall have their enrolment cancelled and may be reported to the appropriate authorities as a non-genuine student;
  • Students who have been counselled regarding their attendance and course progression; but their attendance and progression continues to be unsatisfactory without reasonable cause
  • Students displaying unsatisfactory course progression who have not committed to any individual learning plan developed to support their study
  • Students who attend classes but refuse to be engaged or to participate in the learning. Examples of this include:
    • not submitting assignments
    • not attending class when assessments are scheduled
    • refusing to participate or be involved in classroom or workshop activities.
  • Students who have not provided up to date contact details when requested. 

C. Appealing a Decision to Suspend or Cancel Study

Should the student choose to appeal a decision through the College Grievance and Complaints process, the student’s enrolment is maintained while the appeal is ongoing. [i.e.The appropriate authorities are not notified of a change to enrolment status until the internal complaints and appeals process is completed (and has supported the College's intention to suspend or cancel the student’s enrolment).] This applies even if an overseas student’s misbehaviour is grounds for immediate expulsion.
 
The overseas student does not have to be given the opportunity to appeal when the overseas student's health or wellbeing or the wellbeing of others, is likely to be at risk. Such extenuating circumstances include the following situations when an overseas student:

• is missing;
• has medical concerns, severe depression, or psychological issues which lead the provider to fear for the overseas student’s well-being;
• has engaged or threatens to engage in behaviour that is reasonably believed to endanger the overseas student or others; or
• is at risk of committing a criminal offence.

 
Any claim of extenuating circumstances will need to be supported by appropriate evidence.

D. Reporting Process

The College will only report an overseas student for suspension, cancellation of enrolment, unsatisfactory course progress or attendance through PRISMS after: 

• the internal complaints processes have been completed and the decision to suspend or cancel anrolment has been upheld for misbehaviour and non-payment cases;
• the internal and external complaints processes have been completed and the decision to suspend or cancel enrolment has been upheld for course progress and/or attendance breaches;
• the overseas student has chosen not to access the internal complaints and appeals process within the 20 working day period;
• the overseas student has chosen not to access the external complaints and appeals process; or
• the overseas student withdraws from the internal or external appeals process, by notifying the College in writing. 

Any documents or decisions relating to a deferment termination or cancellation of enrolment will be maintained by the college within each student’s records for a minimum of two years.